Exchange and Buyback Policy

At DLV Jewelry, we value the trust you place in us.
We offer a flexible Exchange and Buyback policy for products purchased from our website within India.

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1. Policy Applicability

• This policy is applicable after 360 days from the date of purchase.

• The product must be exchanged or returned within 2 years from the date of purchase.

• Gold coins are not eligible for exchange or buyback.

• All products are subject to Quality Assurance review before approval for exchange or buyback.

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2. Product Inspection

Our Quality Assurance team will inspect returned products for:

• Tampering

• Damage

• Alterations

• Resizing or any modification

Products found to be tampered with or damaged will not be eligible for exchange or buyback.

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3. Exchange Policy

• We will offer you a credit of 70% of the invoice value (excluding GST) for eligible jewelry.

• GST paid at the time of purchase will be deducted from the exchange value.

• The credit can be:

  • Used as a discount on future purchases, or

  • Credited to your DLV Jewelry Wallet for future use.

• Final credit value is subject to product inspection and approval.

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4. Buyback Policy

• Gold/Silver will be valued based on the prevailing market rate (adjusted for purity).

• Diamonds/Solitaires/Pearls will be valued at 70% of the original invoice value.

• GST paid at the time of purchase will not be refunded.

• An additional 5% processing fee of the invoice value will be deducted.

• Refunds will be processed to the original payment method only.

• Refunds may take 15–30 days to reflect, depending on payment partners.

• Adjustments to the final refund amount may apply after product inspection.

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5. Required Documents

To avail of Exchange, Buyback, Return, or Warranty services, you must present:

• Original Invoice (hard or soft copy)

• All original Certificates (IGI/SGL Certificates, Warranty Card)

Important:

• Loss of any certificate will incur additional charges of ₹2,000 or ₹800 per carat, whichever is higher.

• Products without the required documents will not be eligible for Exchange/Buyback.

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6. Payment for Buyback

• All buyback payments will be made via RTGS or NEFT only.

• Payment will be made in the name of the person mentioned on the original invoice.

• Please allow 15–30 days to receive the payment.

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7. Policy Updates

DLV Jewelry reserves the right to update, modify, or withdraw this Exchange and Buyback policy at any time without prior notice.

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8. Contact Us

For any queries or clarifications regarding this policy, please contact:
📧 sales@dlvjewelry.com